2game's Privacy Policy
Learn transparently how your personal information is collected, stored, and kept secure — everything covered in one place.
Introduction and Overview
2game is a trusted online entertainment platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how 2game collects, uses, stores, and protects your personal information.
By using our website (https://2game.cam), you are giving your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.
This Policy applies to all 2game services — including Live Casino, Slots, Cricket Betting, the Download App, and other interactive sections.
Important: We never sell your personal information to third parties. Protecting your data is a fundamental responsibility for us.
What Information We Collect
When you register and use services on the 2game platform, we may collect the following types of information:
Identity Information
Name, date of birth, national ID number, photo ID, and documents required for age verification.
Contact Information
Email address, mobile number provided in your profile, and the content of messages sent by you.
Financial Information
Records of deposit and withdrawal transactions, payment method type (bKash, Nagad, Rocket, Upay), and partial bank account details.
Device and Technical Information
IP address, browser type, operating system, device ID, and session duration on the platform.
Gaming Activity
Betting history, game preferences, win/loss records, and activity logs on the platform.
Cookies and Tracking
Cookies and similar technologies are used to analyze website usage patterns.
How Your Information Is Used
2game uses the collected information for the following purposes:
- Account Management: Your information is used to create, verify, and keep your account secure.
- Service Delivery: To smoothly manage deposits, withdrawals, gaming, and bonus activities.
- Age and Identity Verification: Age verification is carried out to ensure services are provided only to those aged 21 and above.
- Fraud Prevention: To monitor suspicious transactions and account activity and prevent fraud.
- Customer Support: To resolve your questions and issues via live chat and email.
- Responsible Gaming: To identify signs of gambling addiction and provide the necessary support.
- Service Improvement: To analyze user experience and improve the platform.
- Legal Compliance: Retaining information as required to comply with applicable laws and regulations.
Data Security Measures
2game has adopted advanced technical and organizational measures to protect your personal information. The key elements of our security framework are as follows:
SSL Encryption
Our platform uses SSL (Secure Socket Layer) technology, which keeps all information transmitted between your browser and our servers fully encrypted. No third party can read or alter this information.
Account Security
Your account password is stored in hashed form — no one can view it directly. If unusual login attempts are detected, the account is automatically secured.
Financial Data Protection
Your payment details (bKash, Nagad, Rocket, Upay account numbers) are not stored in full. After a transaction is processed, the complete details are deleted and only reference information is retained.
Access Control
Only authorized staff have access to your personal information, and only when required for their work. All access is logged and reviewed regularly.
Sharing Information with Third Parties
2game never sells your personal information. However, certain information may be shared with specific third parties in the following limited circumstances:
5.1 Payment Processors
Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely to complete transactions.
5.2 Legal Obligations
We are required to provide necessary information in response to valid legal orders or requests from government authorities. In such cases, we will provide only the minimum information legally required.
5.3 Technology Partners
We use the services of some technology providers to operate the platform. These providers are contractually bound to uphold our privacy standards and may not use your information for their own purposes.
Clear Commitment: 2game never sells or transfers your personal information commercially to advertisers, data brokers, or any other third party.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate smoothly and improve user experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the platform's core functions — storing login sessions, security tokens, and language preferences.
Functionality Cookies
Used to remember your profile settings and preferences so the same settings apply each time you log in.
Analytics Cookies
Used to understand which parts of the website are used most and to improve services.
Cookie Controls
You can control or disable cookies from your browser settings, though this may affect some services.
Your Data Rights
2game believes you should have full control over your own information. You have the following rights:
- Right to Access: You can request to view the information 2game holds about you at any time.
- Right to Correction: You can contact us to correct any incorrect or outdated information.
- Right to Deletion: In certain circumstances, you can request the deletion of your information, outside the scope of legal obligations.
- Right to Object to Processing: You can object to the use of your information for specific purposes, such as marketing communications.
- Right to Data Portability: You can request your profile information in a machine-readable format.
- Right to Restrict Processing: In certain cases, you can request that the use of your information be temporarily limited.
To exercise any of the above rights or for any information-related request, contact us at [email protected].
Data Retention Period
2game retains your information only for as long as it is needed or legally required. General data retention principles:
- Active Accounts: All relevant information is retained while the account remains active.
- Closed Accounts: Financial and identity verification information is retained for a defined period after account closure to meet legal requirements.
- Transaction Records: All financial transaction information is retained for a defined period in accordance with legal and regulatory requirements.
- Marketing Consent: If consent for marketing communications is withdrawn, that preference is updated immediately.
Privacy Protection for Minors
2game is strictly a platform for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
An age verification process takes place at registration, and if any account is suspected to belong to a minor, that account is immediately suspended and the associated information is deleted.
If you find out that a minor has created an account on our platform, please notify us immediately at [email protected].
Policy Changes and Updates
2game reserves the right to modify this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:
- A clear notice will be displayed on the main page of the website.
- Registered users will be informed of the changes via email.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the platform after the updated Policy is published will be taken as your acceptance of the new Policy. If you do not agree with the changes, you may close your account.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Live Chat
Live chat support in English is available 24/7. Use live chat for immediate assistance with any privacy-related questions.
Email Contact
For detailed privacy-related requests, email us at:
[email protected]
We aim to respond to all privacy-related requests as quickly as possible. Protecting your information is our highest priority.
This Privacy Policy is recommended to be read together with 2game's Terms and Conditions and Responsible Gaming Policy.